Privacy Policy
Last updated: September 25, 2026
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Name and contact details of the controller pursuant to Article 4 (7) GDPR
If you have any questions regarding the processing of your personal data that are not answered by this privacy policy, please contact us at any time.
Name: Lutrina MVZ Praxis
Address: Brüsseler Straße 7 | 67657 Kaiserslautern
Phone: 06 31 / 2 05 64-0
Fax: 06 31 / 2 05 64-111
Email: info@lutrina-mvz.de
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Introduction
Below, we explain what information we collect during your visit to our website, how it is used, and what active measures we take to protect your personal data.
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Security and protection of your personal data
We consider it our duty to maintain the confidentiality of the personal data you provide and to protect it from unauthorised access. To this end, we take appropriate technical and organisational measures in line with the state of the art (Art. 32 GDPR).
We are subject to the provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). We have taken technical and organisational measures to ensure that the data protection regulations are observed both by us and by our external service providers.
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Definitions
The law requires that personal data be processed lawfully, fairly and in a transparent manner in relation to the data subject (“lawfulness, fairness and transparency”). To ensure this, we inform you about the individual legal definitions that are also used in this privacy policy:
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Personal data
“Personal data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
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Processing
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
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Restriction of processing
“Restriction of processing” means the marking of stored personal data with the aim of limiting their processing in the future.
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Profiling
“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
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Pseudonymisation
“Pseudonymisation” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
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Filing system
“Filing system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.
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Controller
“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
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Processor
“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
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Recipient
“Recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
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Third party
“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
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Consent
“Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
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Lawfulness of processing
The processing of personal data is only lawful if there is a legal basis for the processing. Pursuant to Article 6 (1) (a) to (f) GDPR, the legal basis for processing may be one of the following:
- the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which the controller is subject;
- processing is necessary in order to protect the vital interests of the data subject or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
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What data is collected?
(1) Below, we provide information about the collection of personal data when you use our website. Personal data includes, for example, name, address, email addresses and user behaviour.
(2) If you contact us by email or via a contact form, the data you provide (your email address and, if applicable, your name and telephone number) will be stored by us in order to answer your questions. We delete the data collected in this context once storage is no longer necessary, or restrict processing if there are statutory retention obligations. The legal basis is Art. 6 (1) (b) GDPR if your enquiry relates to the conclusion or performance of a contract; otherwise, our legitimate interest in responding to your enquiry (Art. 6 (1) (f) GDPR).
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Collection of personal data when you visit our website
If you use the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. When you view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (the legal basis is Art. 6 (1) sentence 1 (f) GDPR):
- IP address (see also: https://en.wikipedia.org/wiki/IP_address),
- date and time of the request,
- time zone difference to Greenwich Mean Time (GMT),
- content of the request (specific page),
- access status/HTTP status code (file transferred, file not found, etc.),
- amount of data transferred in each case,
- website from which the request originates,
- browser type/version,
- operating system and its interface,
- language and version of the browser software
We do not use this data to identify you personally, and we do not combine it with other data sources.
The data is deleted as soon as it is no longer required for these purposes. It is only stored for longer if this is necessary to investigate or defend against attacks on our website.
Our website is operated by a technical service provider (hosting provider), which processes this data on our behalf (Art. 28 GDPR).
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Additional functions and offers on our website
In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do so, you will usually need to provide additional personal data, which we use to provide the respective service and to which the aforementioned data processing principles apply.
If the website offers the option of entering personal or business data (email address, name, address, date of birth, etc.), you provide this information voluntarily, e.g. when registering, making a reservation, using services, subscribing to a newsletter, being added to a customer and/or prospect list, performing a contract or requesting information. We use the personal data you provide for the technical administration of the website and to fulfil your wishes and requirements, i.e. generally to process the contract concluded with you or to respond to your enquiry.
The legal basis is Art. 6 (1) (b) GDPR insofar as the data is necessary for the performance of a contract or for pre-contractual measures, and Art. 6 (1) (a) GDPR insofar as you have given us your consent (e.g. for a newsletter). You can withdraw any consent you have given at any time with effect for the future.
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To whom is your data passed on?
We only pass on personal data that we receive from you to third parties to the extent described below:
Service providers: We commission other companies and individuals to perform tasks for us, such as parcel deliveries, sending letters or emails, maintaining our customer lists, advertising measures and processing payments. These service providers have access to the personal data they need to perform their tasks. However, they are not permitted to use this data for any other purpose. Insofar as they act on our behalf, they are contractually obliged as processors to process the data only in accordance with our instructions and in compliance with the GDPR (Art. 28 GDPR).
If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this in the description of the respective service. Data is only transferred to such countries if there is an adequacy decision of the European Commission (for the USA, e.g. the EU-U.S. Data Privacy Framework) or appropriate safeguards such as EU standard contractual clauses are in place (Art. 44 et seq. GDPR).
Due to a legal obligation: We pass on personal data insofar as we are legally obliged to do so, e.g. to public authorities or courts (Art. 6 (1) (c) GDPR).
With your consent or on another legal basis: Otherwise, we only pass on personal data if you have given your consent or if there is another legal basis; we state this for the respective services in this privacy policy.
We do not sell your personal data to third parties.
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Rights of the data subject
Withdrawal of consent
Where the processing of personal data is based on consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You can contact us at any time to exercise your right of withdrawal.
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Right to confirmation
You have the right to obtain from the controller confirmation as to whether or not we are processing personal data concerning you. You can request this confirmation at any time using the contact details given above.
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Right of access
Where personal data are being processed, you can request access to the personal data and the following information at any time:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request rectification or erasure of personal data concerning you or restriction of processing by the controller or to object to such processing;
- the right to lodge a complaint with a supervisory authority;
- where the personal data are not collected from the data subject, any available information as to their source;
- the existence of automated decision-making, including profiling, referred to in Article 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer. We provide a copy of the personal data undergoing processing. For any further copies you request, we may charge a reasonable fee based on administrative costs. Where you make the request by electronic means, and unless otherwise requested, the information shall be provided in a commonly used electronic form. The right to obtain a copy referred to in Art. 15 (3) GDPR shall not adversely affect the rights and freedoms of others.
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Right to rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
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Right to erasure (“right to be forgotten”)
You have the right to obtain from the controller the erasure of personal data concerning you without undue delay, and we are obliged to erase personal data without undue delay where one of the following grounds applies:
- the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- the data subject withdraws consent on which the processing is based according to Article 6 (1) (a) or Article 9 (2) (a) GDPR, and where there is no other legal ground for the processing;
- the data subject objects to the processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21 (2) GDPR;
- the personal data have been unlawfully processed;
- the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
- the personal data have been collected in relation to the offer of information society services referred to in Article 8 (1) GDPR.
Where the controller has made the personal data public and is obliged pursuant to Art. 17 (1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
The right to erasure (“right to be forgotten”) does not apply to the extent that processing is necessary:
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- for reasons of public interest in the area of public health in accordance with Article 9 (2) (h) and (i) as well as Article 9 (3) GDPR;
- for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89 (1) GDPR in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
- for the establishment, exercise or defence of legal claims.
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Right to restriction of processing
You have the right to obtain from us restriction of processing of your personal data where one of the following applies:
- the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
- the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
- the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or
- the data subject has objected to processing pursuant to Article 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
Where processing has been restricted under the above conditions, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
To exercise the right to restriction of processing, you can contact us at any time using the contact details given above.
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Right to data portability
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
- the processing is based on consent pursuant to Article 6 (1) (a) or Article 9 (2) (a) GDPR or on a contract pursuant to Article 6 (1) (b) GDPR; and
- the processing is carried out by automated means.
In exercising your right to data portability pursuant to Art. 20 (1) GDPR, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The exercise of the right to data portability shall be without prejudice to the right to erasure (“right to be forgotten”). That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
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Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6 (1) (e) or (f) GDPR, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.
Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89 (1) GDPR, you have the right, on grounds relating to your particular situation, to object to processing of personal data concerning you, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
You can exercise your right to object at any time by contacting us.
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Automated individual decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
- is necessary for entering into, or performance of, a contract between the data subject and the controller;
- is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests; or
- is based on the data subject's explicit consent.
The controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
You can exercise this right at any time by contacting us.
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Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.
An overview of the data protection supervisory authorities of the German federal states is available from the Federal Commissioner for Data Protection and Freedom of Information: https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html
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Right to an effective judicial remedy
Without prejudice to any available administrative or non-judicial remedy, including the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR, you have the right to an effective judicial remedy if you consider that your rights under the GDPR have been infringed as a result of the processing of your personal data in non-compliance with the GDPR.
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Use of cookies
Our website uses cookies. Cookies are small text files that are stored in your browser when you visit a website and can be read again when you access it later. In addition to cookies, similar technologies may also be used, such as your browser's local storage.
Session cookies are automatically deleted when you close your browser. They store, for example, a session ID that allows various requests from your browser to be assigned to a common session.
Persistent cookies remain stored for a specified period, which differs depending on the cookie, unless you delete them beforehand. They are used, for example, to save your settings or to recognise you when you visit again.
Legal basis: We set cookies that are strictly necessary for the operation of the website (e.g. to store your cookie settings) on the basis of Section 25 (2) no. 2 of the German Telecommunications Digital Services Data Protection Act (TDDDG); the associated processing of personal data is based on our legitimate interest in a functioning website (Art. 6 (1) (f) GDPR). We only set all other cookies, for example for statistics or marketing, with your consent (Section 25 (1) TDDDG, Art. 6 (1) (a) GDPR). You can withdraw your consent at any time with effect for the future.
We explain which services use cookies in the sections on the individual services.
You can set your browser to inform you when cookies are set, to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, or to delete cookies automatically when you close the browser. If you disable cookies, the functionality of this website may be limited.
See also: https://en.wikipedia.org/wiki/HTTP_cookie
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Changing your personal cookie settings
If you agreed to the cookie settings during your current or last visit, you can change or withdraw them at any time with effect for the future in the cookie settings.
Please note that you may need to reload the page after changing your personal cookie settings for the changes to take effect!
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Currently set cookies
Information about the cookies currently set can be found at the end of this privacy policy.
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Web analytics and marketing
We use services to analyse the use of our website and – depending on the service – to measure and improve our advertising. We explain below for each service which data is processed, for what purpose and on what legal basis. Insofar as cookies or similar technologies are used, the information in the section “Use of cookies” applies.
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Use of Google Analytics
This website uses – provided you have given your consent in the cookie settings – the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
Google Analytics enables us to analyse the use of our website. Among other things, the pages accessed, the time spent on them, the devices and browsers used, the approximate origin (country, region, city) and interactions on the website are recorded and combined in pseudonymous usage profiles. Cookies or similar technologies that enable your device to be recognised are used for this purpose.
IP addresses are not stored by Google Analytics; they are only used to determine the approximate location. The other data may be transferred to servers of Google LLC in the USA. Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF); the transfer is based on the adequacy decision of the European Commission: https://www.dataprivacyframework.gov/participant/5780
The legal basis is your consent (Art. 6 (1) (a) GDPR, Section 25 (1) TDDDG), which you can withdraw at any time with effect for the future, e.g. via the cookie settings. We have concluded a data processing agreement with Google.
The analytics data is automatically deleted after the retention period set in Google Analytics (a maximum of 14 months).
You can also prevent collection by Google Analytics with a browser add-on: https://tools.google.com/dlpage/gaoptout?hl=en
Further information can be found in the Google Analytics Terms of Service (https://marketingplatform.google.com/about/analytics/terms/us/) and in Google's privacy policy (https://policies.google.com/privacy?hl=en).
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Notice for parents or guardians
Parents or guardians are responsible for protecting their children's privacy and are asked to talk to their children about the safe and responsible use of their personal data on the Internet.
Our offer is generally aimed at adults. Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians.
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Changes to this statement
We reserve the right to change this privacy policy at any time within the scope of the statutory provisions. The current version available on this website applies.
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Processors
We use external service providers (processors), e.g. for shipping goods, sending newsletters or processing payments. We have concluded a data processing agreement pursuant to Art. 28 GDPR with each of these service providers to ensure the protection of your personal data.